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Buying in TravelgateX

Buying in TravelgateX

All about connecting to Partners selling Hotel Product

Getting started as a new Buyer

How can I start buying from the Sellers connected to your Network?

Connect as a Buyer using your Tech Partner's connection to TravelgateX

Hotel-X Prize Program

Getting started with Hotel-X

Checklist before starting development

Join Our Community in Slack!

Hotel-X Development Roadmap & Timings

Hotel-X Implementation Resources

Best Practices

Hotel-X Basics: what is an "access"?

Hotel-X Basics: what is a "context"?

Hotel-X basics: what is a "Client Code"?

TravelgateX Account Setting

Hotel-X Credentials

Hotel-X Certification

Already certified, now what?

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Hotel-X FAQs by topic

TravelgateX Backend - Account Setting

TravelgateX Backend - Profile

TravelgateX Backend - Apps

Hotel-X Credentials - Apikey

Hotel-X Credentials - Client Code

Hotel-X Credentials - Accesses

Hotel-X Credentials - Context

Hotel-X Development - Insights

Hotel-X Development - GraphQL

Hotel-X Development - Admin

Hotel-X Development - Metadata

Hotel-X Development - Hotel List

Hotel-X Development - Destination List

Hotel-X Development- Room List

Hotel-X Development - Board List

Hotel-X Development - Category List

Hotel-X Development - Search

Hotel-X Development - Quote

Hotel-X Development - Book

Hotel-X Development - Cancellation

Hotel-X Development - Booking

Hotel-X - Certification

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Hotel-X FAQs

Can I personalize the Hotel-X queries and receive less/more information?

Can I see the Static Information from a Seller before Certifying?

How can I paginate the content methods?

Am I going to receive Sellers native codes?

Is the Seller static content stored in your database?

How can I know I've downloaded all the Static Information?

Can I upload my mapping file to your system?

Are we going to receive different room, category, board, destinations and hotel codes for each supplier?

What headers should I add in my Hotel-X queries and mutations?

Should I add the "auditTransactions" field tgo my queries and mutations? When should I set it to true and when to false?

What if we have our servers in China, is there any specific endpoint?

What is a plugin?

What do our Partners think about the Hotel-X development?

What is the difference between PULL and PUSH Sellers?

The hotel is not coming in the B2B website

Am I going to be able to receive the inventory I contracted with the supplier through you?

How to download the XML logs

On a per-supplier basis, can we can tell if a Surcharge is a tax or not?

How can I receive the names of the countries?

Which are the languages supported in HotelX?

Where can I find object definitions?

Which timeout should I send in each step?

Is it common for suppliers to not provide max occupancies in either the search or room list endpoints? It would be great to have this info for our customers.

Is static content fetching always sequential?

And what about the static content for all the accesses you create? Are they updated by default? Do you need to update them regularly?

What Apikey should I use and where do I obtain it?

Would it be the same Apikey for both test and live environments? And between Sellers?

What client code should I use and where do I obtain it?

Can I create or modify a client code?

How can I know if an access is configured for the test environment or the production?

What is the function of an access code?

Where do I find the accesses active in my account?

Can I activate more suppliers during the Hotel-X development?

What is the difference between access and context?

Can I deactivate or modify an access?

What is the Hotel-X Hotel List query?

How can I retrieve the Seller Hotel List through Hotel-X?

How can I know the total amount of properties returned in the Hotel-X Hotel List query?

What can I expect to receive in the Hotel-X Hotel List?

How many hotels should I request per page in the Hotel-X Hotel List query?

Can I receive Seller GIATA codes in the Hotel-X Hotel List query?

Can I search the hotels by destination in the Hotel-X Hotel List query?

What is the difference between hotelCode and hotelCodeSupplier?

Where do I find the available services at the hotel?

If a property is returned in the Hotel-X Hotel List query, does it means that it will be available when performing a Search?

How does the mapping process work? Do you map the hotels for us?

Could I know all amenities information in your system? I mean all code and text.

Do I have access to all the hotels in the test environment?

What is the Hotel-X Destination list?

Can I receive Seller GIATA codes in the Hotel-X Destination List query?

Can I filter the results in a Destination List Method?

If a destination is returned in the destination list, does it means that there will be hotels available?

How does the Destinations mapping work? Do you map destinations for us?

Should I map the whole Hotel-X Destination List?

What is the difference between single mode and multimode when performing a Hotel-X Search?

What is the Admin query and what information I can expect to receive?

Is the information returned in the Metadata query reliable?

What is the metadata query and what information I can expect to obtain?

What is the Hotel-X Board List query?

What can I expect to receive in the Hotel-X Board List?

How can I obtain the Seller’s mealplans?

When I am performing the HotelXBoardQueryInput call I am receiving a lot of board codes, but it is not specifying to which hotel it corresponds. How can I map it?

How can I retrieve the Seller Board List through Hotel-X?

Can I filter the Hotel-X Board List by board codes?

If a board is returned in the Hotel-X Board List query, does it means that it will be available when performing a Search?

How does the Boards mapping work? Do you map boards for us?

Should I map the whole Hotel-X Board List?

What is the Hotel-X Category List query?

Should I map the whole Hotel-X Room List?

How can I retrieve the Seller Category List through Hotel-X?

How does the Rooms mapping work? Do you map rooms for us?

What can I expect to receive in the Hotel-X Category List?

If a room is returned in the Hotel-X Room List query, does it means that it will be available when performing a Search?

Can I filter the Hotel-X Category List by category codes?

Can I filter the Hotel-X Room List by room codes?

Should I map the whole Hotel-X Category List?

Can I receive Seller GIATA codes in the Hotel-X Room List query?

If a category is returned in the Hotel-X Category List query, does it means that it will be available when performing a Search?

How many rooms should I request per page in the Hotel-X Room List Query?

What can I expect to receive in the Hotel-X Room List?

How can I retrieve the Seller Room List through Hotel-X?

What is the Hotel-X Room List query?

How does the Category mapping work? Do you map categories for us?

What is the search query?

Is it mandatory to specify the timeout?

What is the id of the option?

Which payment type options are available?

Can I receive Daily-prices in Search Response?

What happens if I don't specify the access code?

What is the occupancyrefID?

Why there are so many fields with null value in the Search response?

Am I going to receive the cancel policies in the search response?

Does the client’s nationality or market affect the price returned?

Are there any restrictions to the client’s nationality?

What is the lifetime of the OptionRefId?

Can I use the OptionRefId code to implement some logic in my API?

How to structure a multi-room in HotelX

Can I build a calendar view with HotelX?

How many rooms can I request per search?

What is a surcharge?

What is the Hotel-X Quote query and what information can I expect to receive?

How can we differentiate a child from an infant? What is the age range of each of them?

Am I going to receive the cancel policies in the Hotel-X Quote query response?

Do the options get blocked when performing a Hotel-X Quote query?

In case I would like to receive a specific rate, would it be possible?

Can I use the same search "id" if an error occurred when performing the Hotel-X Quote query?

Can we define our own context for 2 or more test suppliers? This will help us to test how the requests will work with our own context.

What does it means to receive a RQ status in the Hotel-X Quote response?

I've received a "no valid access found" error, what can I do?

I've received a "mapping" error, what can I do?

Which are the possible filters in the Search Request?

How many hotels code are allowed to be requested at the same time?

What are the minimum fields you recommend to add to the Hotel-X Search query?

When booking, can the optionRefId be a hotelOptionSearch Id? Or does it always have to be the quoteId?

Is there any possibility to obtain the RoomCodes in the Quote step?

Is there any Seller that returns all the values available in the search response?

Is it possible to set a different timeout for each supplier when using the multimode?

What does it mean when the option price is set as binding?

What currencies are supported by the supplier?

What happens if the supplier doesn’t support the currency requested in Search? Is it not returned?

Is there any limitation on the number of searches per minute I can do?

I've received a "null" response, what can I do?

Is there any possibility to obtain the hotelCode in the Hotel-X Quote response?

Is there any limitation on the number of Hotel-X Quotes I can perform per minute?

What is the Hotel-X Booking query and what should I expect to receive?

Can I perform the Hotel-X Booking query without using the "bookingID"?

What should I do if the status of the reservation id different than "Ok" in the Hotel-X Booking response?

What is the cancellation mutation?

How are cancellation costs calculated and displayed?

Can I apply any filter in the Cancel mutation?

Cancel Policy hoursBefore checkin date - What timezone is the checkIn date?

Is it possible to retrieve only the cancellation costs without canceling the option?

Do I have to provide real ages and names for all the paxes in the Hotel-X Book mutation?

What should I introduce in the clientReference tag in the Hotel-X Book mutation?

I've received an error in the Hotel-X Book response, what should I do?

Should the transaction currency be the same as the room price currency?

I'm not receiving the information I expected in the Hotel-X Book response.

What status can be returned in the Hotel-X Book response?

What is the Hotel-X Book mutation and what can I expect to receive?

What is the "deltaPrice" field and why should we use it?

I’m receiving The number of rooms doesn't match with option's number of rooms error on the book step, how do I define the number of rooms?

Every time I am performing a reservation in test environment I am receiving an status ON_REQUEST and holder name “test”, why?

I am trying to book one hotel but in response we are getting price detail only, it’s not showing booking status. So how we come to know whether booking successful or not?

How does the B2B Portal work?

Is it possible to see the whole list of Sellers available at TravelgateX? Can I access their hotel portfolio/prices?

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