1. Help Center
  2. FAQs
  3. FAQs Cancel Policies

Cancel Policies - Deadline Cases

CASE 1:

If the Seller provides via API Response a complete deadline including the Timezone, we will use that information in order to convert the deadline to UTC-0.

  • Example:

Given a rate with Check-In date on 25/08/2022, if the Supplier returns the following deadline 2022-08-24T09:00:00.00+03, this is what we will return in the “Deadline” node:

2022-08-24T06:00:00Z

 

CASE 2:

If we don't receive via API Response from the Seller a complete deadline (including the Timezone), but they confirm via ticket/email that they work in a Specific Timezone, we will set and use that specific Timezone in order to convert the deadline to UTC-0.
  • Examples (the Seller informs that they always work with UTC+5:
    • Example 1:

Given a rate with Check-In date on 25/08/2022, if the Seller returns the following deadline 2022-08-24T09:00:00.00, this is what we will return in the “Deadline” node:

2022-08-24T04:00:00Z

    • Example 2:

Given a rate with Check-In date on 25/08/2022, if the Seller returns the following Cancel Penalties (DaysBefore:1), this is what we will return in the “Deadline” node:

2022-08-23T19:00:00Z

    • Example 3:

Given a rate with Check-In date on 25/08/2022, if the Seller returns the following Cancel Penalties (23/08/2022), this is what we will return in the “Deadline” node:

2022-08-22T19:00:00Z

    • Example 4:

Given a rate with Check-In date on 25/08/2022, if the Seller returns the following Cancel Penalties (HoursPriorCheckIn:48), this is what we will return in the “Deadline” node:

2022-08-22T19:00:00Z

 

CASE 3:

In the case that the Seller informs (via ticket or e-mail) that their Timezone is unknown, or based on HotelTimezone or the Buyer's Timezone, we will add a buffer of +14h to the Deadline node in order to avoid possible issues and charges.

  • Examples:
    • Example 1:

Given a rate with Check-In date on 25/08/2022, if the Seller returns the following deadline 2022-08-24T09:00:00.00, this is what we will return in the “Deadline” node:

2022-08-23T19:00:00Z

    • Example 2:

Given a rate with Check-In date on 25/08/2022, if the Seller returns the following Cancel Penalties (DaysBefore:1), this is what we will return in the “Deadline” node:

2022-08-23T10:00:00Z

    • Example 3:

Given a rate with Check-In date on 25/08/2022, if the Seller returns the following Cancel Penalties (23/08/2022), this is what we will return in the “Deadline” node:

2022-08-22T10:00:00Z

    • Example 4:

Given a rate with Check-In date on 25/08/2022, if the Seller returns the following Cancel Penalties (HoursPriorCheckIn:48), this is what we willreturn in the “Deadline” node:

2022-08-22T10:00:00Z