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  2. Buying in TravelgateX
  3. Buyers | Frequently Asked Questions

How are cancellation costs calculated and displayed?

There are three ways to calculate cancellation costs, depending on the provider. The field value will have the amount associated to each cancellation type: - Per nights: indicates the amount of nights to be penalized. - Percentage: indicates the percentage of the total booking. The field value will have possible values between 0 and 100. - Import: indicates the amount to be paid. Bear in mind, that a booking may have more than one penalty type associated, depending on the amount of hours before entrance date that you perform the cancellation.