How to Retrieve Web Logs from TravelgateX Website

Getting web logs from TravelgateX Website: What you need to know.

Why are TravelgateX website logs important?💡

At times, our team may need to review your web logs to examine your connection to our website and address any potential issues.

How can I obtain TravelgateX website logs?🛠️

  1. Log onto TravelgateX website
  2. Click F12 or right-click and select "Inspect". Then, you will be able to visualize a new tab in your screen.
  3. Once in that tab, elect "Console" secondary tab.




  4. Browse our website, some text will appear on the "Inspect" section.
  5. Right-click the Console section and select "Save as", it will generate a log file.



  6. Select now the "Network" tab and click the "Export HAR…" button, it will generate another log file.



  7. Provide us with both log files and the e-mail that the user used to log in.
     

Need a little extra support? Our team is just a click away via Tickets!🚀