This error occurs when the supplier’s response time has exceeded the timeout set by the Buyer request.
This time is specified as a common element in each request named "timeoutMilliseconds", see below availability example:
In this example, the buyer set up a timeout of 24700 milliseconds (24.7 seconds), time that TravelgateX will wait until we get a response. Error 104 will be raised if we were not able to obtain an answer from the supplier's system before the established timeout.
The possible solutions are:
- Increase the time allowed for the supplier's response.
- Contact directly the supplier in order to let them know about your response time expectations.
- Reduce the number of AvailDestinations
- Try the operation again.