1. Troubleshoot
  2. Errors with Status Code Numbers

I have received error 104 in my response. What does it mean?

Error 104

This error occurs when the supplier’s response time has exceeded the timeout set by the Buyer request.

This time is specified as a common element in each request named "timeoutMilliseconds", see below availability example:

In this example, the buyer set up a timeout of 24700 milliseconds (24.7 seconds), time that TravelgateX will wait until we get a response. Error 104 will be raised if we were not able to obtain an answer from the supplier's system before the established timeout. 


The possible solutions are:

  1. Increase the time allowed for the supplier's response.
  2. Contact directly the supplier in order to let them know about your response time expectations.
  3. Reduce the number of AvailDestinations
  4. Try the operation again.