Error 102 in our system is classified as a Supplier error. Whenever the supplier passes us the description for that error, we pass that to you as well.
" 102: The start date must be a future date".
This means that the client is searching for a date in the past, and the supplier cannot respond with any availability for past dates. The solution here is to adjust the search to reflect dates in the future.
If the supplier error description is not clear for you, we recommend contacting directly with the supplier in order to figure out why the performed request failed.
Does the error appear at availability search?
Considering the high search traffic volume we receive at TravelgateX we don't store the availability logs in our system automatically. Said that, there are two possibilities to get the full error description from an availability request:
- Launch a manual availability request at your end and verify the response you got.
Submit a ticket via our Help Center in order to record your availability logs during a specific time frame.