Logging: Retrieve and download XML logs at TravelgateX

Retrieve and download XML logs at TravelgateX

How can I use Logging? 🔍

Once you have logged onto TravelgateX, click on APPs>Logging. Then, select the connection or connections to be filtered and click on Search. You can also go straight to the point and use the specific 'Search by Session ID or Reference' option.


You can update the filters and target your search selecting:

  • Time range
  • Operation type
  • Status/Error code

    What information does Logging provide me? 📤

    If your search criteria returns logs, Logging will display the following information:

    • Timestamp
    • Duration of the transaction
    • Connection
    • Client
    • Access
    • Result Code (Status/Error Code)
    • Operation type
    • Session ID as unique identifier for this transaction
    • Traffic Type (Basic, Optimized, Scheduler, Speed)
    • Download link




    Logs can be downloaded individually or in bulk using the "Download All" option that you can find above the table.



    How to use the “tgx_sess” parameter in Logging:

    In some cases, it is necessary to check the Quote logs for a specific booking (for instance, to check its cancellation policies). In order to do that, you should first download the booking logs through our Stats or Logging APPs.

    Then, you will be able to find the parameter “tgx_sess” in your Reservation request: it includes the sessionID number of its corresponding valuation.

    For example: 

    <Parameter key="tgx_sess  value="c0c89c0c-29a3-40ff-8c7b-bd179c57faea"/>

    Then, you just need to configure your Logging filters and click on Search logs by: Session ID or Reference in order to add this information in the Session ID field. Once filled in, click on Search ID and Logging will return the Quote logs for that specific booking.