I have received a "MAPPING_NOT_FOUND" - "MAPPING_ERROR". What does it mean?

"MAPPING_NOT_FOUND" errors are returned whenever our system is unable to match the hotel/s requested to the Seller information:

Some of the reasons that may cause a mapping error are:

  • Hotel codes: The hotel codes requested don't belong to the Seller. You should make sure that the hotels in your request are returned through the Hotels Query of that specific Seller.
  • Context: The context set in your request doesn't match the Seller's information.
  • Mapping: If you are using our Mapping plugin, make sure that the hotel requested have been added to your mapping file and it has been processed correctly.

You will find more information on Hotel-X mapping feature on our Documentation.