"WRONG_FIELD" - "PLUGIN_ERROR" - some of the options have been discarded because we don't know if price is gross or net

Warning: "Some options [x] of access xxxx have been discarded because we don't know if price is gross or net. Please, load your commission file in FTP"

Why do I receive this warning in my Hotel-X response?💡

"warnings": [

{

"code": "WRONG_FIELD",

"type": "PLUGIN_ERROR",

"description": "some options [x] of access xxxx have been discarded because we don't

know if price is gross or net. Please, load your commission file in FTP"

}

]

How do I upload the commission file to the FTP?🚀

1. Request your FTP credentials via ticket (if you dont' have them already). 
2. Check our Documentation on Commission Plugin and follow the file format specified.
   
   • Encoding: UTF-8
   • File Name: [Context Source]_sequential_commission.csv
   • Headers - Please ensure that you include at least the values from:
     • ruleId
     • supplierCodes
     • percentage
     • force

3. • Delimiter:  Comma (“,”)

   • Separator for multiples codes in the same row: Semicolon (“;”)

4. Open your FTP Client (e.g. FileZilla) and connect to TravelgateX server with the credentials previously provided by our team.
5. Access your Directory: /F[folder code]_[unique code]/HotelX_[unique code]/
6. Upload your sequential commission file
7. That's it! Once the information has been loaded successfully to our system, the file name will change to [Context Source]_sequential_commission_processed.csv