Were you informed by your supplier that they updated your portfolio, but you still don’t see changes when you perform the Hotel List method? Please note the following points:
• On TGX we update the portfolio to add new hotels every 14 days.
• Old hotels that are not returned anymore by the supplier are removed every 30 days.
This means that:
• If you had 100’000 hotels with your supplier, and they remove you 50’000 of them, those ones will removed automatically in a maximum of 30 days.
• If you had 50’000 hotels with your supplier and they add you 50’000 more, they will be added automatically in a maximum of 14 days.
We recommend you to do not use the hotel codes provided directly from the supplier (in case they send you a CSV file with them), because sometimes, depending on the integration requirements we concatenate the city/destination code to the hotel code.