Fix errors
      Back to home
      1. TGX HelpCentre
      2. Troubleshoot
      3. Fix errors

      I have received ProviderNotActived warning. What does it mean?

      If you are receiving the following warning from TravelgateX system: 

      <warnings>
          <Warning>
              <warning>ProviderNotActived:[Supplier_code]</warning>
          </Warning>
      </warnings>

      means that the connection is not established between your account and the selected supplier at our end. 

      Please review the following points:

      • providersRQs/ProviderRQ/code is inserted

      • code is the provided one at the activation ticket. 

      In case that you have a commercial agreement with the selected supplier and the connection should be active, please submit a ticket to our customer care team in order to investigate the case.