As a Channel Manager, I have received a "RoomCode or RateplanCode no exists in hotel" error. What does it mean?
What does a 15 error code mean?💡
When Channel Managers encounter a "code 15" error stating "RoomCode or RateplanCode does not exist in the hotel xxx" while loading a product into the Inventory, it means that the setup has been modified without informing the Channel. As a result, they are attempting to load a product for a room or rateplan that does not actually exist.
<Errors>
<Error Language="en" ShortText="Invalid id" Code="15">RoomCode 'STD' or RateplanCode 'RO' no exists in hotel xxx.</Error>
</Errors>
What can I do if I receive a 15 error code in my response?✔️
To address this issue, you should follow the following steps:
- Examine your setup and verify if the roomCode or rateplanCode exists.
- If the roomCode or rateplanCode is not found, contact the Channel Manager and request them to remap the roomCode or rateplanCode.
- Once the remapping is done, the Channel Manager should be able to load the product without encountering any errors.