Troubleshoot
Working with TravelgateX
About us
Connection types
Buying on TravelgateX
Getting started as a new Buyer
Getting started with Hotel-X
Hotel-X FAQs by topic
Hotel-X FAQs
Selling on TravelgateX
Getting started as a new Seller
I want to develop TravelgateX's API as a Pull Seller
I want to develop TravelgateX's API as a Push Seller
Hotel Supplier API Frequently Asked Questions
Apps
Stats: dashboard to monitor your connections
Logging: Giving you access to the logs of your transactions
Inventory: working with Channel Managers
Distribution: a comprehensive Business Rules Engine.
Speed: Effcient smart caching solution
Troubleshoot
Customer Care FAQ
Errors Codes Library
Fix errors
Logs
Booking Flow- Availability
Booking flow - Reservation | Booking
Static Content
Inventory FAQ
My Account & Settings
General information about TravelgateX
Manage my account
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Troubleshoot
Working with TravelgateX
About us
Connection types
Buying on TravelgateX
Getting started as a new Buyer
Getting started with Hotel-X
Hotel-X FAQs by topic
Hotel-X FAQs
Selling on TravelgateX
Getting started as a new Seller
I want to develop TravelgateX's API as a Pull Seller
I want to develop TravelgateX's API as a Push Seller
Hotel Supplier API Frequently Asked Questions
Apps
Stats: dashboard to monitor your connections
Logging: Giving you access to the logs of your transactions
Inventory: working with Channel Managers
Distribution: a comprehensive Business Rules Engine.
Speed: Effcient smart caching solution
Troubleshoot
Customer Care FAQ
Errors Codes Library
Fix errors
Logs
Booking Flow- Availability
Booking flow - Reservation | Booking
Static Content
Inventory FAQ
My Account & Settings
General information about TravelgateX
Manage my account
Troubleshoot
Search here for common tech support questions
Customer Care FAQ
How can I add PayParc as a Payment Method?
Seller (Supplier) Code
Price Change in the Booking Flow
How do I use the Continuation Token?
How can I activate a new Partner?
How can I see all my open tickets in the Helpcenter?
How can I add someone to a HelpCenter ticket?
Who must create the activation Ticket?
How does TravelgateX IPs work with Sellers
Timeout set up
Have you noticed a service degradation?
GIATA codes
Incorrect Static Data
See more
Errors Codes Library
What are all the error codes used in Travelgate?
I have received error 302 in my response. What does it mean?
I have received error 101 in my response. What does it mean?
I have received an error code 102 in my response
I have received error 103 in my response. What does it mean?
I have received error 104 in my response. What does it mean?
I have received error 105 - Communication Error in my response. What does it mean?
I have received an error 204 - No results found. What does it mean?
I have received an error code 205 - Room Candidate Not Supported in my response. What does it mean?
I have received an error 206 - Dates Not Supported in my response. What does it mean?
I have received an error code 207 in my response. What does it mean?
I have received error 301 - Option Not Found In Valuation in my response. What does it mean?
I have received hubStatus 3 error in my response. What does it mean?
I have received an error code 303 in Book step
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Fix errors
Hotel-X Access error
Warning: Some options [x] of access xxxx have been discarded because we don't know if price is gross or net. Please, load your commission file in FTP
I have received ProviderNotActived warning. What does it mean?
I have received the following error message: "No valid accesses found" in my response. What does it mean?
Maximum Length of Product Loading in Push
Operation Not Implemented
How to use the Parameters returned in Avail and Valuation methods
Whitelist IPs at TravelgateX system
High Number of Options in Response - OptionsQuota
Hub status Codes
Optimize Huge % No Availability
See more
Logs
How can I get the logs in the Seller's API format?
How can I download the valuation logs of a specific Booking?
Booking Flow- Availability
Not Receiving Availability for Push Suppliers
Booking flow - Reservation | Booking
No Availability in Reservation Response
I have received ResStatus UN in my Reservation/Book response. What does it mean?
I am trying to perform a Book,everything seems correct, but I am receiving a confirmation error. What it could be?
Where I can get Hotel Reference Booking (HRB) if the supplier provides it?
Static Content
I am not receiving the amount of boards I expected, what can I do?
I have received an error while downloading the Room List, what can I do?
I am not receiving the expected information in the Board List, what can I do?
I am not receiving the amount of categories I expected, what can I do?
I have received an error while downloading the Category List, what can I do?
I am not receiving the expected information in the Category List, what can I do?
I am not receiving the amount of rooms I expected, what can I do?
I have received an error while downloading the Room List, what can I do?
I am not receiving the expected information in the Room List, what can I do?
I am not receiving the amount of destinations I expected, what can I do?
I have received an error while downloading the Destination List, what can I do?
I am not receiving the expected information in the Destination List, what can I do?
I am not receiving the amount of hotels I expected, what can I do?
I have received an error while downloading the hotel list, what can I do?
I am not receiving the expected information in the Hotel List, what can I do?
Does the “Hotel List” have a correlation with the availability?
MetaData
Portfolio update, how and when?
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Inventory FAQ
Channel Manager received an error about RoomCode or RateplanCode
I need to add a new hotel to the TravelgateX DataBase
Why AgeQualifyingCode is specified in supplements?
How to open and close sales correctly?
What is MaxAdditionalGuests in AdditionalGuestAmount?
What is standard occupancy?
I receive the error Price not found for standard occupancy
Modify Standard Occupancy
How do I load free of charge rates for child/baby pax?
How to delete conditions and prices loaded in InventoryX?
See more