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Troubleshoot

Troubleshoot

Search here for common tech support questions

Customer Care FAQ

How can I add PayParc as a Payment Method?

Seller (Supplier) Code

Price Change in the Booking Flow

How do I use the Continuation Token?

How can I activate a new Partner?

How can I see all my open tickets in the Helpcenter?

How can I add someone to a HelpCenter ticket?

Who must create the activation Ticket?

How does TravelgateX IPs work with Sellers

Timeout set up

Have you noticed a service degradation?

GIATA codes

Incorrect Static Data

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Errors Codes Library

What are all the error codes used in Travelgate?

I have received error 302 in my response. What does it mean?

I have received error 101 in my response. What does it mean?

I have received an error code 102 in my response

I have received error 103 in my response. What does it mean?

I have received error 104 in my response. What does it mean?

I have received error 105 - Communication Error in my response. What does it mean?

I have received an error 204 - No results found. What does it mean?

I have received an error code 205 - Room Candidate Not Supported in my response. What does it mean?

I have received an error 206 - Dates Not Supported in my response. What does it mean?

I have received an error code 207 in my response. What does it mean?

I have received error 301 - Option Not Found In Valuation in my response. What does it mean?

I have received hubStatus 3 error in my response. What does it mean?

I have received an error code 303 in Book step

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Fix errors

Hotel-X Access error

Warning: Some options [x] of access xxxx have been discarded because we don't know if price is gross or net. Please, load your commission file in FTP

I have received ProviderNotActived warning. What does it mean?

I have received the following error message: "No valid accesses found" in my response. What does it mean?

Maximum Length of Product Loading in Push

Operation Not Implemented

How to use the Parameters returned in Avail and Valuation methods

Whitelist IPs at TravelgateX system

High Number of Options in Response - OptionsQuota

Hub status Codes

Optimize Huge % No Availability

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Logs

How can I get the logs in the Seller's API format?

How can I download the valuation logs of a specific Booking?

Booking Flow- Availability

Not Receiving Availability for Push Suppliers

Booking flow - Reservation | Booking

No Availability in Reservation Response

I have received ResStatus UN in my Reservation/Book response. What does it mean?

I am trying to perform a Book,everything seems correct, but I am receiving a confirmation error. What it could be?

Where I can get Hotel Reference Booking (HRB) if the supplier provides it?

Static Content

I am not receiving the amount of boards I expected, what can I do?

I have received an error while downloading the Room List, what can I do?

I am not receiving the expected information in the Board List, what can I do?

I am not receiving the amount of categories I expected, what can I do?

I have received an error while downloading the Category List, what can I do?

I am not receiving the expected information in the Category List, what can I do?

I am not receiving the amount of rooms I expected, what can I do?

I have received an error while downloading the Room List, what can I do?

I am not receiving the expected information in the Room List, what can I do?

I am not receiving the amount of destinations I expected, what can I do?

I have received an error while downloading the Destination List, what can I do?

I am not receiving the expected information in the Destination List, what can I do?

I am not receiving the amount of hotels I expected, what can I do?

I have received an error while downloading the hotel list, what can I do?

I am not receiving the expected information in the Hotel List, what can I do?

Does the “Hotel List” have a correlation with the availability?

MetaData

Portfolio update, how and when?

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Inventory FAQ

Channel Manager received an error about RoomCode or RateplanCode

I need to add a new hotel to the TravelgateX DataBase

Why AgeQualifyingCode is specified in supplements?

How to open and close sales correctly?

What is MaxAdditionalGuests in AdditionalGuestAmount?

What is standard occupancy?

I receive the error Price not found for standard occupancy

Modify Standard Occupancy

How do I load free of charge rates for child/baby pax?

How to delete conditions and prices loaded in InventoryX?

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