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Troubleshoot

Troubleshoot

Search here for common tech support questions

Customer Care FAQ

Price Changes in the Booking Flow

How can I add PayParc as a Payment Method?

Seller (Supplier) Code

How do I use the Continuation Token?

How can I see all my open tickets in the Helpcenter?

How can I add someone to a HelpCenter ticket?

How does TravelgateX IPs work with Sellers

Timeout set up for Hotel Buyers Legacy API Users

Have you noticed a service degradation?

GIATA codes

Incorrect Static Data

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Errors Codes Library

What are all the error codes used in Travelgate?

I have received error 302 in my response. What does it mean?

I have received error 101 in my response. What does it mean?

I have received an error code 102 in my response

I have received error 103 in my response. What does it mean?

I have received error 104 in my response. What does it mean?

I have received error 105 - Communication Error in my response. What does it mean?

I have received an error 204 - No results found. What does it mean?

I have received an error code 205 - Room Candidate Not Supported in my response. What does it mean?

I have received an error 206 - Dates Not Supported in my response. What does it mean?

I have received an error code 207 in my response. What does it mean?

I have received error 301 - Option Not Found In Valuation in my response. What does it mean?

I have received hubStatus 3 error in my response. What does it mean?

I have received an error code 303 in Book step

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Fix errors

Hotel-X Access error

Warning: "Some options [x] of access xxxx have been discarded because we don't know if price is gross or net. Please, load your commission file in FTP"

I have received ProviderNotActived warning. What does it mean?

I have received the following error message: "No valid accesses found" in my response. What does it mean?

operationImplemented

How to use the Parameters returned in Avail and Valuation methods

Does TGX filter by IPs?

High Number of Options in Response - OptionsQuota

Hub status Codes

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Optimization

How to optimize a large % of No Availability

Logs

How can I get the logs in the Seller's API format?

How can I download the quote logs of a specific booking?

Booking Flow- Availability

Not Receiving Availability for Push Sellers

Booking flow - Reservation | Booking

No Availability in Booking Response

I have received ResStatus UN in my Book response. What does it mean?

I am trying to perform a Book but receive a confirmation error. What could it be?

Where I can get Hotel Confirmation Number (HCN)/ Hotel Reference Booking (HRB)?

Static Content

I have received an error while downloading the Room List, what can I do?

I am not receiving the amount of boards I expected, what can I do?

I am not receiving the expected information in the Board List, what can I do?

I am not receiving the amount of categories I expected, what can I do?

I have received an error while downloading the Category List, what can I do?

I am not receiving the expected information in the Category List, what can I do?

I am not receiving the amount of rooms I expected, what can I do?

I am not receiving the expected information in the Room List, what can I do?

I am not receiving the amount of destinations I expected, what can I do?

I have received an error while downloading the Destination List, what can I do?

I am not receiving the expected information in the Destination List, what can I do?

I am not receiving the amount of hotels I expected, what can I do?

I have received an error while downloading the hotel list, what can I do?

I am not receiving the expected information in the Hotel List, what can I do?

Does the “Hotel List” have a correlation with the availability?

MetaData

How often is a Seller's portfolio updated?

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Inventory FAQ

How can I add a new room type in Inventory?

Channel Manager received an error about RoomCode or RateplanCode

How can I add a new hotel to the Inventory extranet?

What is standard occupancy in Hotel Push Sellers API?

Error: "Price not found for standard occupancy"

How can I modify the Standard Occupancy in Inventory?

How do I load free of charge rates for child/baby pax in Inventory?

How to delete conditions and prices loaded in Inventory?

Inventory User Permissions Quickguide

Maximum Length of Product Loading in Inventory

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