TGX HelpCentre

Back to home

TGX HelpCentre

Troubleshoot

Troubleshoot

Search here for common tech support questions

Where I can get Hotel Reference Booking (HRB) if the supplier provides it?

How can I see all my open tickets in the Helpcentre?

Timeout set up

Who must create the activation Ticket?

How can I add someone to a HelpCentre ticket?

How can I send XML files to the Customer Care team?

Errors Codes Library

I have received error 302 in my response. What does it mean?

I have received error 101 in my response. What does it mean?

I have received an error code 102 in my response.

I have received error 103 in my response. What does it mean?

I have received error 104 in my response. What does it mean?

I have received error 105 - Communication Error in my response. What does it mean?

I have received an error 204 - No results found. What does it mean?

I have received an error code 205 - Room Candidate Not Supported in my response. What does it mean?

I have received an error 206 - Dates Not Supported in my response. What does it mean?

I have received an error code 207 in my response. What does it mean?

I have received error 301 - Option Not Found In Valuation in my response. What does it mean?

I have received hubStatus 3 error in my response. What does it mean?

See more

Fix errors

Warning: Some options [x] of access xxxx have been discarded because we don't know if price is gross or net. Please, load your commission file in FTP

I have received ProviderNotActived warning. What does it mean?

I have received the following error message: "No valid accesses found" in my response. What does it mean?

Maximum Length of Product Loading in Push

Operation Not Implemented

How to use the Parameters returned in Avail and Valuation methods

Whitelist IPs at TravelgateX system

High Number of Options in Response - OptionsQuota

GIATA codes

Hub status Codes

Have you noticed a service degradation?

See more

Optimization

Optimize Huge % No Availability

Logs

How can I get the logs in the Seller's API format?

How can I download the valuation logs of a specific Booking?

Booking Flow- Availability

Not Receiving Availability for Push Suppliers

Booking flow - Reservation | Booking

No Availability in Reservation Response

I have received ResStatus UN in my Reservation/Book response. What does it mean?

I am trying to perform a Book,everything seems correct, but I am receiving a confirmation error. What it could be?

Static Content

Does the “Hotel List” have a correlation with the availability?

Portfolio update, how and when?