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Troubleshoot

Troubleshoot

Check out our error codes library and how to quickly fix common errors.

FAQ Tech Support

What time zone are cancellation policies based on?

How can I add someone to a HelpCenter ticket?

How can I add PayParc as a Payment Method?

Does TGX filter by IPs?

How does TravelgateX IPs work with Sellers

Which timeout should I establish in each step?

Timeout set up for Hotel Buyers Legacy API Users

Have you noticed a service degradation?

GIATA codes

How do I use the Continuation Token?

No Availability in Booking Response

I have received ResStatus UN in my Book response. What does it mean?

I am trying to perform a Book but receive a confirmation error. What could it be?

Where I can get Hotel Confirmation Number (HCN)/ Hotel Reference Booking (HRB)?

Price Changes in the Booking Flow

How to optimize a large % of No Availability

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Errors Codes Library

I have received error 302 in my response. What does it mean?

I have received error 101 in my response. What does it mean?

I have received an error code 102 in my response

I have received error 103 in my response. What does it mean?

I have received error 104 in my response. What does it mean?

I have received error 105 - Communication Error in my response. What does it mean?

I have received an error 204 - No results found. What does it mean?

I have received an error code 205 - Room Candidate Not Supported in my response. What does it mean?

I have received an error 206 - Dates Not Supported in my response. What does it mean?

I have received an error code 207 in my response. What does it mean?

I have received error 301 - Option Not Found In Valuation in my response. What does it mean?

I have received hubStatus 3 error in my response. What does it mean?

I have received an error code 303 in Book step

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Fix errors

Hotel-X Access error

Warning: "Some options [x] of access xxxx have been discarded because we don't know if price is gross or net. Please, load your commission file in FTP"

I have received ProviderNotActived warning. What does it mean?

I have received the following error message: "No valid accesses found" in my response. What does it mean?

operationImplemented

How to use the Parameters returned in Avail and Valuation methods

High Number of Options in Response - OptionsQuota

Hub status Codes

Not Receiving Availability for Push Sellers

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Logs

How can I get the logs in the Seller's API format?

How can I download the quote logs of a specific booking?

Static Content

I have received an error while downloading the Room List, what can I do?

I am not receiving the amount of boards I expected, what can I do?

I am not receiving the expected information in the Board List, what can I do?

I am not receiving the amount of categories I expected, what can I do?

I have received an error while downloading the Category List, what can I do?

I am not receiving the expected information in the Category List, what can I do?

I am not receiving the amount of rooms I expected, what can I do?

I am not receiving the expected information in the Room List, what can I do?

I am not receiving the amount of destinations I expected, what can I do?

I have received an error while downloading the Destination List, what can I do?

I am not receiving the expected information in the Destination List, what can I do?

I am not receiving the amount of hotels I expected, what can I do?

I have received an error while downloading the hotel list, what can I do?

I am not receiving the expected information in the Hotel List, what can I do?

Does the “Hotel List” have a correlation with the availability?

MetaData

How often is a Seller's portfolio updated?

Incorrect Static Data

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Inventory FAQ

How can I add or edit a room type in Inventory?

Channel Manager received an error about RoomCode or RateplanCode

How can I add a new hotel to the Inventory extranet?

What is standard occupancy in Hotel Push Sellers API?

Error: "Price not found for standard occupancy"

How can I modify the Standard Occupancy in Inventory?

How do I load free of charge rates for child/baby pax in Inventory?

How to delete conditions and prices loaded in Inventory?

Maximum Length of Product Loading in Inventory

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