The reason for the warning returned below in our HotelX API is that some suppliers will not
specify the commission of the prices at integration level because they have it established at
"description": "some options [x] of access xxxx have been discarded because we don't
know if price is gross or net. Please, load your commission file in FTP"
So you, as a client, have to load an FTP commission file in order to avoid this warning with a
You can find how to upload the FTP commission in our documentation:
*Note that each plugin requires a different set of files to be uploaded on our FTP
(https://docs.travelgatex.com/hotel-x/plugins/format-files/) in order to configure it.
*In case you want to configure any of our plugins and you didn’t receive your FTP
credentials, raise a ticket on our Service Desk requesting them