What status can be returned in the Hotel-X Book response?

The status that can be returned in the in the Book response are:

  • OK: The reservation was completed with no problems.
  • ON_REQUEST: The reservation was completed but the product is still not available, so the reservation goes into a waiting list. It is the client’s responsibility to check if the booking is OK.
  • CANCELLED: The status of the booking is cancelled.
  • UNKNOWN: The reservation process through TGX was completed but due to a supplier error or a timeout, the reservation status is unknown. It is the client’s responsibility to check if the booking is OK.

Whenever you receive a status different than OK, we always suggest to contact directly with the Seller to confirm the reservation status.

*Status might change with the time. For instance, you might receive a On_Request status in the Book response and when performing a Booking query after a few seconds the status changed to OK.